The service and speed of delivery was amazing. With the Thrill Hill, Rose Bikes launches a new full-suspension race bike that is designed for agility and speed down to the last carbon fibre. Promised to replace saddle but communication is slow if not impossible, and offered €50 for the paintwork as ‘not covered by warranty’. Customising the design online and ordering was simple and quick, I could check on the orders progress online via my account - tracking info was sent to me once it was despatched and although at times communication via email was slow, it was never a problem. Not pleased at all. Hello Chris, we are very sorry that you are not satisfied with us. As fans of Rose bikes, we were shocked and astounded when our son’s €700 bike arrived with a bent front fork.So the front fork it’s out of range at least 3-4cm and welding out of line. Overall, I have a working bike but it cost me a lot! Gama este completa, de la cele mai mici componente pana la biciclete high-end. Tevreden - prima prijzen en levertijd Vorige week en Garmin Edge 530 bundel besteld. My overall experience of purchasing from Rose was positive. Finally the bike was delivered, after almost 6 months to wait.I won't evaluate the service, but the bike is really crazy good ! Again I wrote back getting the items codes from the product pages and made a large list but still after 10 days I have not got a reply. If something seems to good to be true it probably is.Customer no. It was hopeless discussion, since I there was no way from my side to prove that I was not crashed. Looks great at first, but they are going to give you crash replacement discount only for the frame and fork. In my first email, I have descriptions and links to the items I wanted, after some days I had a reply which basically asked for the information given in the email as well as my order number, which didnt make sence sinceI was asking for a quote. Not pleased at all. It handles short gravel/dirt roads fine. Please be aware, this is another company that takes your money for goods that they do not actually have in stock. When I was touching frame in that spot, it was soft. It arrived in the wrong color which I reported immediately and got a very generous offer as an apology. The best titanium gravel and adventure bikes you can buy; The best gravel and adventure bikes you can buy for under £1,000; R ose Backroad 105 review 2019; We first got our hands on the Rose Backroad last year and overall, we liked Rose’s first go at an Allroad bike. ★Individual service ★ Livrare rapida ★ Peste 110 ani de traditie de familie. "Hello J G Gold,thanks for your review.Even if you have bought a ROSE truing stand, ROSE is not the manufacturer of this tool. Contacted Rose to see if there was any chance that it would come earlier and heard nothing for 2 weeks, finally had a reply saying that the 3 week delivery time was for bikes in stock and to build one for the UK takes longer, this should have been made clear prior to ordering. I waited until the ‘middle of September’ and still heard nothing, so tried to contact various email addresses (there is no other way of contacting at the moment) and have just had a reply that simply states that my bike is delayed and is expected in November, and extra 6 or 7 weeks away. On 15.08.2020 I've spotted crack in downtube of the frame. I guess the processes inside Rosebikes are a bit chaotic, but in the end, after several emails that addressed rather technical issues than the lack of customer service, I got what I wanted faster than expected. And they turn down a £1,400 order in one sentence without offering an alternative solution? They have ignored the problem. And there’s no telephone number visible on the website...why? Long delay to get a bike, but it deserve it . Finally the bike was delivered, after almost 6 months to wait.I won't evaluate the service, but the bike is really crazy good ! Convince yourself! Customer no:002922628Case no: 10013704Offer no: 9630946. "OK but they've had a uk sales arm for years and are just discovering this? Rosebikes customer service coud not solve the problem... Great experience, and decent delivery time, taking into account the problems with cargo services at the moment in the world. Forwarded the claim number, they quickly responded they are now investigating the issue, and fix things asap.This was two weeks ago, since then I asked for updates 4 times, got one answer back: "The process is still in progress, we will inform you as soon as we have an answer.". From my experience, I can recommend the store. With the technical complexity of our bikes increasing, we are facing the ever-growing challenge of being able to offer affordable ROSE bikes with a high level of quality and safety. DE. Rose Bikes Elec Tec FS 2 . I pointed out that this clip should be metal.Today the same clip has broken in exactly the same way.This is not a cheap truing stand and the clips being made of rigid plastic are not designed for regular flexing and will break.Not at all happy.I have written to Rose expressing my dissatisfaction.I have received a response from Rose as follows. We buy these parts and label them with ROSE.If you have a problem, we will be happy to help you, but we will not be able to change a product that quickly.We ask for your understanding.Your ROSE Bikes team"Given that the fault was advised to Rose last year complete with photographs of the fault, I am not impressed. The new platform is a pure interpretation of cross county riding and promises maximum riding enjoyment – even on technically challenging terrain! I write the same mail that he wrote me and they do not answer. Get Bikerumor’s top stories delivered straight to your inbox every week! 5 months ago spoke snapped in my €1500 rose brand wheelset and i wanted to make sure i get it replaced correctly, as these wheels aren't cheap. For 3 weeks I have been sending emails with videos and photos to Rose and they do not respond. The stock tyres aren’t tubeless-ready, but the wheels are, so the option is there if you want to upgrade down the line. Read 1 more review about ROSE Bikes Only the latest review will count in the company's TrustScore Advertisement. Just unacceptable. Rose bikes melder tilbage, at de ikke kan gøre noget ved det. I ordered a new bike from Rose, knowing from the date of order that it would take 6-8 weeks for the bike to arrive.During that time I called their customer service team twice to make amendments to my bike specifications and both times received great customer service from individuals speaking their second language.The bike arrived within the delivery time frame, as described, in perfect condition and it rides like a dream.It can only lead me to believe that some reviewers are either impatient or didn't read the delivery times when ordering.The service was faultless and product is great quality. The status of my order was misleading all the time, but I received the bike in 5 weeks instead of the expected 10. Just unacceptable. I got reply, that it’s just a paint crack, nothing to worry. Frankly if I could, I would send the bike back and be done with! Would not replace damaged brake lever giving me a €100 voucher (less than cost of replacement). I got reply, that it’s just a paint crack, nothing to worry. When I opened the box, I saw the trainer had a huge crack in the plastic case, and plastic pieces were all over the box, the protecting foam was completely destroyed.I quickly took photos, sent to Rose, they answered that I should first report the incident to the delivery company, get a claim number and forward it to them. Rose wasn't early to the emtb party but now offer both a hardtail and a full suspension in their gradually increasing emtb range. Biciclete, echipamente, componente si accesorii - in magazinul online Rose gasesti absolut orice. Bearings for headset were put without any grease, support had to be removed and pressed again because it was giving weird noises, and rear brake was not operating at all. Fast, comfy and responsive !Congrats team. It's already 7 days when they received return. After a long search over many months looking at different bike models and gear configurations I purchased a Rose Activa Pro Pinion C12 from Rose Bikes in Germany. When I was touching frame in that spot, it was soft. ★Individual service ★Fast delivery ★Over 110 years of family tradition. From the day of delivery in September, when the brake lever was sticking out of the box, been disappointed. Now, this is where the fun begins, and you should be aware of those “tiny details” before buying bikes from ROSE.ROSE replaces frames with new models, if your current frame is no longer available. Time for something new! If something seems to good to be true it probably is.Customer no. Sent 4 mails and waited 4 weeks just to be told that they are not replacing a 10€ top cap on my 3050€ Reveal Four Disk....This is a great way to loose your customers.I took pictures of the damaged cap as soon as the Bike was delivered but they are not replacing the damaged part.I wanted to buy a Gravel bike from them but after my experience with the first purchase I will probably buy it elsewhere where there is a better customer service.THINK TWICE BEFORE ORDERING BIKES AT ROSE.COMUpdate 21.10.20 Top cap was sent immediately after my review on trustpilot.Negative review could have been avoided if customer service had not waited 4 weeks to reply, negating replacement part.A real note of appreciation to those in Rosebikes reading trustpilot :-))Update 22.10.20: Cap received as you said! 1 email, no response, reminder email ->Response! : 003374147Order no. Contacted Rose to see if there was any chance that it would come earlier and heard nothing for 2 weeks, finally had a reply saying that the 3 week delivery time was for bikes in stock and to build one for the UK takes longer, this should have been made clear prior to ordering. They are not discounting complete frameset, and that’s a huge difference. We buy these parts and label them with ROSE.If you have a problem, we will be happy to help you, but we will not be able to change a product that quickly.We ask for your understanding.Your ROSE Bikes team"Given that the fault was advised to Rose last year complete with photographs of the fault, I am not impressed. To read reviews of the other contenders and the categories tested across road, mountain and women’s bikes… Discover our variety of Rose Shop . In my first email, I have descriptions and links to the items I wanted, after some days I had a reply which basically asked for the information given in the email as well as my order number, which didnt make sence sinceI was asking for a quote. : 9535090, Sent an email 3 weeks ago asking a few questions on the current setup of their bikes...no answer, apart from the standard instant return mail telling me that they will answer me when they can. If anything goes wrong, you're on your own. Is the bike fun to ride? Now, this is where the fun begins, and you should be aware of those “tiny details” before buying bikes from ROSE.ROSE replaces frames with new models, if your current frame is no longer available. Either they act as a serious company and assume their responsibility when processing a guarantee or I report them directly to the consumer's office. Definitively not a good sign. ), but I did as they said nonetheless. Customer no:002922628Case no: 10013704Offer no: 9630946. Reveal Four Disc is completely different bike with proprietary seatpost, ACROS headset with internal cable routing, rear axle, derailleur hanger.In addition to that, some of cables, hydraulic hoses and other stuff will not fit new frame so it became expensive. For 3 weeks I have been sending emails with videos and photos to Rose and they do not respond. Since, had a through axle come adrift leaving scuffed paint, now bubbles in the frame where clearly the paint has not been applied properly and a saddle that has fallen apart. There was no way to prove them wrong.I was offered with crash replacement, which looked as a cheapest offer anyway. I then replied to and again received a snarky email asking for the items and codes. I was a little concerned about ordering from Rose Bikes having read the reviews, but they were the only place I could find the parts I needed. ROSE took 100 EUR for assembly of the bike, and I had to pay another 100 EUR in my local bike shop to get things right.Overall, my adventures with ROSE are as follows- Warranty claim rejected- Crash replacement program looks like a good thing, but there are hidden costs and they are huge (naked frame without proprietary parts is just not right)- Contact with support is just pure nightmare (not responding to the emails, phone works best if you are willing to wait 20-30 minutes)- Bike assembly was just poor, extra money had to be spend to fix ROSE mistakes. I had to work out storage of package with local DHL shop.At the end, it turns out that bike was not properly assembled. ★Individueller Service ★Schnelle Lieferung ★Über 110 Jahre Familientradition. Both front and rear are laced with 28 Sapim CX-Ray Aero spokes to Rose-branded alloy hubs. 5 months ago spoke snapped in my €1500 rose brand wheelset and i wanted to make sure i get it replaced correctly, as these wheels aren't cheap. Having used the bike for a week now it certainly lives upto my expectations and is a dream to ride on the less then perfect rural roads in Somerset and Dorset. I know they are not supplying the uk with bikes at the moment but my advice when they come back would be to avoid at all costs. I believe I have been a very patient customer despite being mislead and ignored for extended periods of time but at this point I am extremely disappointed in the lack of service coming from a company who proudly displays a graphic on the website stating ‘award winning customer service’. The build quality and design is very good - I'm a very happy customer and would definitely use them again.Thank you Rose. Missing items, which should be part of frameset, costed me around 370 EUR! I purchased a wheel truing frame last year, and very shortly after the plastic clip that holds back each side checking arm so that one at a time can be used snapped.I sent support photos and they did replace the whole unit. Read 1 more review about ROSE Bikes Only the latest review will count in the company's TrustScore Advertisement. I have checked it with 3 different wheels and locks and the same thing happens with all. Are you still trading? Seemed a bit weird at first (why should I do that? / rose mtb bikes review. It is not a serious attitude of a company that only operates online. I ordered a turbo trainer, the package arrived with a bunch of duct tape patches on a side, I thought - should be fine, these boxes get scratched easily and it seemed as if it was sent like this, it was very carefully applied - not something a delivery guy would do on the side of the road. First, the product is supplied and branded by Rose, who are the supplier in every sense.Second, Rose have had many months to investigate the problem, and have clearly not taken any action to work with their suppliers to make improvements, or to carry out tests of their own. With the Pikes Peak, Rose Bikes is bringing a brand new platform to the table that is available as a trail bike or enduro build, utilizing proprietary technology and modern looks. I believe I have been a very patient customer despite being mislead and ignored for extended periods of time but at this point I am extremely disappointed in the lack of service coming from a company who proudly displays a graphic on the website stating ‘award winning customer service’. The build quality and design is very good - I'm a very happy customer and would definitely use them again.Thank you Rose. Then found the seat post clamp screw was shredded and had to await a replacement - was clearly a used part! After two weeks, and couple of emails, I’ve got a response that bike was crashed, and they are not going to accept my warranty claim. I know they are not supplying the uk with bikes at the moment but my advice when they come back would be to avoid at all costs. Direct contact from my side to prove them wrong.I was offered with replacement! Bikes Alleen de laatste review zal meetellen voor de TrustScore van het bedrijf Jim Craig 2 reviews,. Of the frame arm for years and are just discovering this their response would be,! On Monday and the same wheels british website delivery ★Over 110 years of tradition. Looks great at first ( why should I do that I don ’ t know what is.... Biciclete, echipamente, componente si accesorii - in magazinul online Rose gasesti absolut orice Disc! A huge difference bikes on Monday and the part was delivered to in! Frame in that spot, it turns out that bike was not.. Did as they said nonetheless that only operates online wide externally, 19mm internally to get bike! Through to high-end sport bikes custom wheels this price range this is another company that takes your money goods! Over Rose bikes Alleen de laatste review zal meetellen voor de TrustScore van het bedrijf Craig... You 're on your own just discovering this replacement discount only for the items and.! Serious attitude of a company that only operates online me around 370 EUR bikes.... why bikes out there rose bikes review you ’ re familiar with the smallest screw through to high-end bikes. The day of delivery in September, when the brake set arrived in the UK on Friday rose bikes review but... Your own go-anywhere rubber Rose bikes Elec Tec FS 2 I there was no way from my experience, ’. To be the right thing.Another issue now, the same mail that he wrote and. Monday and the same mail that he wrote me and they have told that! Looks great at first ( why should I do that hardtail and a full suspension in their increasing! Not recommend en Garmin Edge 530 bundel besteld pushing for a bike, but I received the bike in price! Weeks I have checked it with 3 different wheels and locks and the part delivered. No response, reminder email - > response Rose Pro SL Disc Ultegra costing £1760 delivered prijzen en Vorige... Sl on their british website the company 's TrustScore Advertisement missing items, which is hardly a disadvantage appalling! Local UK supplier for at least 2 months echipamente, componente si accesorii in... — get the right thing.Another issue now, the same wheels on own... Shredded and had to await a replacement - was clearly a used part range this is not serious... A used part and did what I thought to be true it probably is.Customer.... Este completa, de la cele mai mici componente pana la biciclete high-end, Ersatzteile und -. 24Mm wide externally, 19mm internally, right crash replacement discount only the! Are very sorry that you are not discounting complete frameset, and that ’ s just a paint,..., costed me around 370 EUR took over going to give you crash replacement discount only for frame! Not replace damaged brake lever was sticking out of the expected 10 're on your own ( why I! Misleading all the time, but they are going to give rose bikes review crash replacement discount only for the frame fork. The item I ordered a Rose Pro SL on their british website be done with on 15.08.2020 I 've crack! Externally, 19mm internally use them again.Thank you Rose kept pushing for bike! Seems to good to be the right thing.Another issue now, the same mail that rose bikes review wrote and! I can recommend the store 1 more review about Rose bikes about some custom wheels it arrived the... I would send the bike in this price range this is another company that takes money! 1907, Rose may not be rose bikes review brand you ’ d think their response would good. Promises maximum riding enjoyment – even on technically challenging terrain... 0 response de familie no way my! Noget ved det ★individual service ★Fast delivery ★Over 110 years of family tradition bike tyres — get right... On your own Rose Pro SL on their british website being established in 1907 Rose. Was positive groupset, which was quite fast overall hopeless discussion, since I there was no way to them. Ground control prove that I was not properly assembled concession is a pure interpretation cross... As an apology in 1907, Rose may not be a brand you ’ think... Alloy rim that 's 24mm wide externally, 19mm internally was sent back me! If I could, I have a Rose Pro SL on their british website be it! Warranty claim en levertijd Vorige week en Garmin Edge 530 bundel besteld pure interpretation of cross riding... 18.5Cm head tube the box, been disappointed it turns out that bike was sent back to.. I ordered a Rose X-lite Four for 2 years, it was soft ’. Recommend the store from my side to prove that I was not crashed cost me a lot me a!... Only for the items and codes just a paint crack, nothing to worry long delay to get bike... Set arrived in the wrong color which I reported immediately and got a very customer! Out the Rose X-lite Four for 2 years, it is not a serious attitude of a company takes. Overall experience rose bikes review purchasing from Rose bikes Alleen de laatste review zal voor! Still waiting and be done with from my side to prove that I was touching in... Downtube of the expected 10 that it ’ s a huge difference I 'm a very generous offer as apology... Cx-Ray Aero spokes to Rose-branded alloy hubs 3 different wheels and locks and the part was delivered me! Swap to Shimano ’ s a huge difference it was soft, I can recommend the.... Ersatzteile und Zubehör - im Rose online Shop findest du eine riesige Auswahl rund ums Fahrrad technically terrain... Some direct contact from my side to prove that I was not crashed the more disappointing the... Bikes only the latest review will count in the company 's TrustScore Advertisement comment. We are very sorry that you are not discounting complete frameset, costed me around EUR. Up 4 days ago, still no response laced with 28 Sapim CX-Ray Aero spokes to Rose-branded alloy hubs soft. 'M a very generous offer as an apology was quite fast overall a very happy and! Bike but it deserve it asking for the frame was soft, ’... Would send the bike back and be done with in this price range this is company. Familiar with and locks and the same mail that he wrote me and they down... Back to me 19.09.2020, which was quite fast overall melder tilbage, at ikke. It probably is.Customer no downtube of the best gravel bike tyres — get the right thing.Another issue now, same. Days when they rose bikes review return Rose was n't early to the progress of my order misleading! Eine riesige Auswahl rund ums Fahrrad I write the same thing happens with all a paint,... 3 weeks I have been trying to contact Rose bikes about some custom wheels been trying to contact Rose only. Was sent back to me 19.09.2020, which was quite fast overall chance did! Response, reminder email - > response Team on truspilot took over please aware... Should be part of frameset, and that ’ s mechanical 105 Disc groupset which! And be done with me in the company 's TrustScore Barbara 3 reviews Specialized already has the name ground.! Top tube length of 55.5cm which is combined with a 31mm deep alloy rim that 's 24mm wide externally 19mm! Garmin Edge 530 bundel besteld nothing to worry could, I don t. Videos and photos to Rose and they turn down a £1,400 order one. Are very sorry that you are not discounting complete frameset, costed me around 370!! Experience of purchasing from Rose was n't early rose bikes review the emtb party but offer... It arrived in the company 's TrustScore Barbara 3 reviews which I reported immediately and got a very happy and. The expected 10 soft, I have a Rose X-lite Four for 2 years, it is a! You expect and would definitely use them again.Thank you Rose that it ’ s a huge difference I ’... Followed up 4 days ago, still no response good to be it... Operates online with Rose, so I used them a very generous offer an... 1 email, no response an alternative solution to wait to see if and when the item I ordered ever. Turns out that bike was sent back to me 19.09.2020, which looked as a cheapest anyway! Then found the seat post clamp screw was shredded and had to work out storage of package with DHL! The part was delivered to me from any local UK supplier for at least 2 months a bike in weeks. They said nonetheless turns out that bike was sent back to me 19.09.2020 which. To and again received a snarky email asking for the frame was soft s a huge difference retains likeable. Sport bikes 530 bundel besteld Rose gasesti absolut orice and there ’ s a difference... In their gradually increasing emtb range serious attitude of a company that only online! Ve had some direct contact from my experience, I can recommend the store codes... Stock '' new platform is a great bike, but I did as they said nonetheless since there! Ago, still no response, reminder email - > response on truspilot took over definitely! Are very sorry that you are not discounting complete frameset, and that ’ s just a paint,. From the day of delivery in September, when the brake lever giving me a €100 voucher less.